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Scott Hazelbaker, CRA, MS, remembers a time when leaders in the radiology industry were unapologetically firm and new hires were expected to do as they were told, no matter what.

“I got out of X-ray school in 1987 and was in an X-ray department back when leadership had a whole different approach,” he says. “It was an initiation when you were a new employee, and the feeling at the facilities was, ‘you better be loyal and do what I say.’ There was a little bit more fear and intimidation, and it was the driving force to motivate employees. It worked, because if you wanted a job and a paycheck, you had to comply.” Paying your dues was part of the fabric.

Hazelbaker has watched leadership in radiology become more friendly and welcoming since those early days. “It shifted over...

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