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In the not-too-distant past, patients seldom, if ever, had an opportunity to meet face-to-face with a radiologist or access their own imaging reports. In addition, providers rarely asked for feedback or considered the patient’s perspective when implementing new policies. But in the age of patient satisfaction, times are changing as radiology practices and hospital radiology departments are implementing patient-centered strategies intended to improve patient care and, in turn, support an increased level of patient satisfaction.
Patient satisfaction is critical given the transition from volume- to value-based care. CMS reimbursements are now tied directly to patient satisfaction scores, especially through the well-known Hospital Consumer Assessment of Healthcare Providers and...