AHRA has announced that Jake Poore, a public speaker who specializes in helping healthcare clients provide high-quality patient experiences, will be the keynote speaker for its 2017 Virtual Fall Conference. The conference runs from Oct. 27 to Nov. 10.
“We’re thrilled to welcome Jake back as our Fall keynote speaker after his inspiring AHRA 2017 presentation on the leadership’s role in sustaining exceptional patient experiences,” Terry L. Bucknall, chair of the 2017 Fall Conference Design Team, said in a prepared statement. “His perspective from the patient side of the equation will be extremely valuable for our members and other virtual conference attendees.”
“As a patient navigates healthcare, their impressions are formed by looking through all four lenses of their experience: the process, the people, the physical environment, and the actual product they came in for,” Poore said in the same statement. “As healthcare providers, we need to see through the patient’s eyes to identify areas of improvement and to remove visual intrusions that can be eroding their trust in us.”
AHRA’s Virtual Fall Conference allows attendees to access live, interactive presentations via their own computer screen. More information is available here.