Nashville, Tenn.—Change Healthcare today announced that three of its solutions earned top rankings in the 2018 Best in KLAS Awards: Software & Services annual report, including one “Best in KLAS” designation and two “Category Leader” designations.
The annual “Best in KLAS Awards: Software & Services” report recognizes top-ranked vendors in a variety of categories based on feedback from thousands of healthcare professionals nationwide. The awards reflect excellence in quality and customer service for technology solutions and services that help healthcare organizations achieve better outcomes.
“KLAS ratings reflect the voice of our customers, making this recognition a highly credible source of feedback as we strive to continuously improve our products and services,” said W. Thomas McEnery, executive vice president and chief marketing officer, Change Healthcare. “The insights we gain through direct customer interaction and industry reports like KLAS are invaluable in helping us to focus energy and investment in the customer experience where it’s needed most, while also building upon the trusted relationships that lead to delivering greater value.”
The following Change Healthcare products earned top honors in the following segments from customers in the 2018 Best in KLAS Awards: Software & Services report:
Quality Performance Advisor™: "Best in KLAS” Payer Quality Analytics Segment
Quality Performance Advisor provides quality measurement analytics and supporting intervention tools for health plans and risk-bearing providers, enabling organizations to meet regulatory requirements, ensure appropriate reimbursement, and elevate care quality.
ANSOS™ Staff Scheduling: “Category Leader” Scheduling: Nurse & Staff Segment
ANSOS Staff Scheduling is an enterprise-wide productivity management system that enables clinicians and staff to use fair scheduling practices. This helps hospitals match staffing to demand while incorporating complex union rules and acuity.
True View™: “Category Leader” Healthcare Price Transparency Segment
True View delivers cost information, quality reviews and proactive messaging that allow health plan members to save on 4,000+ prescriptions and 1,000+ medical services. By integrating into health plan wellness programs and benefits tools, True View provides members with a seamless experience.
“Best in KLAS is more than a ranking. It is a recognition of vendors committed to delivering superior solutions,” said Adam Gale, president of KLAS. “It gives voice to thousands of providers as well as payers who are demanding better performance, usability and interoperability in healthcare technology.”
In collaboration with its customers, Change Healthcare has an ongoing commitment to customer success and satisfaction. “We thank our customers for their trust and confidence in these solutions, and we look forward to more top performers as we continue to invest in the products and services that payers and providers need in order to be successful in a dynamic, innovation-driven, value-based healthcare system,” said McEnery.