Fujifilm, Philips and Sectra earn 2020 ‘Best in KLAS’ imaging honors

KLAS Research named its top health information technology vendors for 2020 on Friday, with Fujifilm, Philips and Sectra taking the top honors in U.S. imaging.

The Utah-based firm designates a slew of “Best in KLAS” vendors each year, determined through thousands of interviews with healthcare providers and payers. Philips got the nod in cardiology this year for its IntelliSpace Cardiovascular image management solution, while Sectra picked up honors in the large- and small-size categories for PACS. Fujifilm, meanwhile, earned Best in KLAS in the vendor-neutral archive category for its Synapse VNA solution.

“Best in KLAS winners set the standard of excellence in their market segment,” Adam Gale, president of the research firm, said in a statement. “Earning a Best in KLAS award should both excite and humble the recipients. It serves as a signal to providers that they can expect the best from the winning vendors.”

This is the seventh year in a row for Sectra atop the list for PACS customer satisfaction, the Sweden-based firm said in a statement. It beat out Infinitt in the small-size category (less than 300,000 studies annually) with a score of 90.2, tallied based on culture, customer loyalty, operations, product, relationship and value. Sectra also logged a 93.9 in the large-size PACS category (greater than 300,000 studies), beating out Intelerad.

In cardiology, Philips scored a 76.5 to secure the top spot, besting Siemens. While Fujifilm notched an 85.9 in the VNA category, just ahead of Philips.

Several imaging firms also scored 2020 “KLAS Category Leader” honors in more niche market segments, such as advanced visualization (TeraRecon), cardiology hemodynamics (IBM Watson) and image exchange (Ambra).  

Meanwhile, a second Best in KLAS report recognized PACS vendors for their work in regions outside of the U.S., including Asia/Oceania (Intelerad), Canada (Sectra), Europe (Visus), Latin America (Pixeon), and the Middle East/Africa (PaxeraHealth).